CASE STUDY, UX/UI

Job Manager
by Vestcom

Redesigning an internal print scheduling and tracking application platform for Vestcom International, an Avery Dennison company

ROLE:

UX DESIGNER

CLIENT:

Vestcom International, Inc./Avery Dennison

YEAR:

2018-2022

DELIVERABLES:

Wireframes

Job Manager is the internal application Vestcom uses to manage print schedules, data, and timing across the company and its retail partners.

At its core, the tool gives users a simpler way to view large amounts of data on one dashboard, so the print process can move smoothly and without error. This project was a full redesign of an existing version of Job Manager that had fallen behind the needs of the people relying on it every day, from directors overseeing production to the users moving jobs through the system.

Display Project

1. The Challenge

Vestcom already had a working version of Job Manager, but the experience had not kept pace with how the business actually used it. Directors and users were navigating a tool built around too many tabs, confusing navigation, and no clear visual signal for whether a project was completed, failed, or still in progress. Those gaps were not just an inconvenience. They contributed directly to wasted prints, uncompleted jobs, missed deadlines, and daily frustration for the teams depending on the tool to keep production on schedule.

2. Research and Discovery

To understand the problem before attempting to solve it, I sat in on interviews with directors and users of the product, listening closely to how the application functioned and the exact steps they took to move a job from start to finish. Rather than assume what needed to change, the goal was to observe how people actually worked inside the tool day to day and where that experience broke down.

That discovery process surfaced a detailed picture of what was going wrong.

Breakdown (click to expand)

Too many windows, too much strain

The existing app offered no way to hold multiple tickets inside a single window. Instead, users had to keep several separate windows open, each showing its own view of the same dashboard. That setup drove heavy memory usage and slowed the entire application down.
Scattered information
No real notification system.

Together, these issues meant that people were spending more energy fighting the tool than using it to do their jobs.

3. The Solution

With those findings in hand, I channeled the insights from research into a streamlined dashboard built to bring live data to the forefront and highlight targeted client information the moment a user needed it.

Breakdown (click to expand)

A live, centralized dashboard
A progress bar built around how print actually works

Since many retail partners operate on their own scheduled print windows, the next step was introducing a progress bar that shows the size, duration, and dates of a print run at a glance, giving users a fast, reliable read on status instead of relying on a color cue.
Tabs, rebuilt around how people actually work
Notifications that do the work for the user

4. The Result

Redesigning Job Manager directly drove a great reduction in operational printing waste. What started as a collection of scattered windows, unclear statuses, and a workflow that relied on guesswork became one connected, reliable system that gives users a clear, live view of exactly where every print job stands, from request to completion.

Up Next → Media Scheduler

Like what you see? LET'S MAKE
THE NEXT ONE

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CASE STUDY, UX/UI

Job Managerby Vestcom

Job Manager is the internal application Vestcom uses to manage print schedules, data, and timing across the company and its retail partners.

Display Project

1. The Challenge

2. Research and Discovery

Breakdown (click to expand)

3. The Solution

Breakdown (click to expand)

4. The Result

Up Next → Media Scheduler

Like what you see? LET'S MAKE THE NEXT ONE

Job Manager
by Vestcom

Like what you see? LET'S MAKE
THE NEXT ONE